win013 Privacy Policy
Your personal information is completely safe at win013. What data we collect, how we use it, and how we keep it secure — everything is clearly explained here.
This privacy policy applies to users of the win013 platform. This document has been prepared with users in Bangladesh in mind and describes how your personal information is handled when you use our services. By registering or using services on win013, you will be considered to have agreed to the terms of this policy. Please read this policy carefully.
Definitions and Scope
General Definitions
In this policy, the terms "win013", "we", and "our" refer to the organisation that operates the win013 platform. The terms "user", "you", and "your" refer to any registered or unregistered visitor of win013. "Services" refers to the win013.lat website and all online gaming and betting features provided through it.
"Personal information" means any information that can directly or indirectly identify a specific individual — such as name, address, phone number, email address, payment-related information, and IP address.
Scope of Application
This privacy policy applies to everyone who accesses the win013 platform or uses its services. This policy is effective for all win013 services, products, promotional offers, and communication channels. win013 is not responsible for the privacy practices of third-party websites or services.
What Information We Collect
Information Collected at Registration
When you create an account on win013, the information you provide is collected, which includes:
- Full name
- Date of birth
- Email address
- Mobile number
- National ID information (for verification)
- Payment method details (bKash, Nagad, Rocket, Upay)
Automatically Collected Information
When you use win013, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Time and duration of service use
- Pages visited
- Transaction history
- Gaming activity and betting history
Information Received Through Communication
When you contact our support team via live chat or email, the content of that conversation and your identifying information may be stored. This information is used to improve service quality and to assist with future support requests.
Purpose of Using Information
Primary Purposes of Use
win013 uses the information collected for the following purposes:
- Account management: To create, verify, and manage your account.
- Service delivery: To ensure gaming, betting, and transaction-related features work properly.
- Identity verification: To complete the KYC (Know Your Customer) process required to prevent financial crime and fraud.
- Financial transactions: To correctly process deposit and withdrawal requests.
- Customer support: To resolve your inquiries and complaints.
- Responsible gaming: To identify unusual or addictive behaviour and provide assistance.
- Legal compliance: To meet applicable legal obligations.
Promotional Communications
With your consent, win013 may notify you about new bonus offers, promotional events, and service updates. You may opt out of such communications at any time. However, essential messages related to the operation of your account may continue to be sent.
Analytics and Improvement
We analyse usage patterns and behaviour to improve service quality and the user experience. This analysis is generally carried out on aggregated or anonymised data and is not directed at any specific individual.
Data Storage and Security
Retention Period
Your personal information will be stored for as long as your account remains active. Even after an account is closed or deleted, records of financial transactions and identity verification information may be retained for a specified period due to legal obligations. Once that period ends, your data will be securely deleted or anonymised.
Security Measures
win013 has put in place industry-standard technical and organisational measures to keep your information secure:
- SSL (Secure Socket Layer) encryption
- Secure data centres and server infrastructure
- Restricted access policy — authorised personnel only
- Regular security audits and reviews
- Immediate alert system for suspicious activity
What Happens in the Event of a Security Breach
If a security breach occurs for any reason and there is a possibility that your information has been affected, win013 will notify you as quickly as possible. We will handle such situations with the utmost care and take the necessary corrective steps.
Sharing Information with Third Parties
When Information Is Shared
win013 may share your information with third parties in the following limited circumstances:
- Payment processors: With providers including bKash, Nagad, Rocket, Upay, and bank transfer services, as needed to process transactions.
- Game providers: With game software suppliers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, for the purpose of operating services.
- Law enforcement agencies: To comply with legal obligations or government directives.
- Technology service providers: Organisations that manage cloud storage, cybersecurity, and technical infrastructure.
What Will Never Be Done
win013 will never, with your personal information:
- Sell it or transfer it to third parties for commercial purposes.
- Share it with others for marketing purposes without your permission.
- Disclose it unnecessarily to unrelated third parties.
Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. win013 uses the following types of cookies:
- Essential cookies: Required for the operation of the service — to maintain login sessions and security.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To understand site usage patterns and improve the service.
You can control or disable cookies through your browser settings. However, disabling certain essential cookies may cause some parts of the service to not function properly.
User Rights
Your Rights
As a user of win013, you have the following rights:
- Right of access: The right to know what information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances.
- Right to restrict processing: The right to request that the use of your information be limited for specific purposes.
- Right to object: The right to object to certain types of processing of your information.
- Right to data portability: The right to receive your information in a readable format.
How to Exercise Your Rights
To exercise any of the above rights, please contact us via our 24/7 live chat support or by email. win013 will endeavour to respond within a reasonable time after receiving your request. However, in some cases full compliance may not be possible due to legal obligations.
Minors' Privacy
Age Policy
win013 is a responsible gaming platform. This service is for users aged 21 and above only. win013 does not knowingly collect personal information from anyone under the age of 21.
We follow an age verification process at the time of registration. If we are informed that a minor has registered, the relevant account will be closed immediately and any collected data will be deleted.
Parents or guardians who have concerns about their child's age may contact our support team directly. For more information, please visit the Responsible Gaming page.
Policy Changes
Changes & Updates
win013 reserves the right to update this privacy policy from time to time. Changes may be made due to updates to the service, new legal obligations, or the adoption of improved security measures.
In the event of any significant changes, we will notify you via your registered email address or through a notice on the site. The updated policy will be considered effective from the date of publication. Continued use of the service after changes have been made will be taken as acceptance of the new policy.
After each update, the "Last Updated" date at the top of this page will change.
Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests regarding your rights in relation to this privacy policy, please contact us through the following:
24/7 Live Chat Support — get instant assistance in Bengali
The support team is available seven days a week, twenty-four hours a day (BST, UTC+6)
For data protection requests, identity verification may be required. This is a standard procedure to ensure security.